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Official Company Policies
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Policies
Equine
Therapy Services
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Our Commitment to Your Horse &
You: Except for pre-event and post-event
sessions at shows where sessions are kept to between 1/2 to one
hour, the initial work-up for a new horse is extensive (1.5 -
2 hours). It consists of a multi-step process
including: data gathering including training and medical history,
travel time, a postural and gait assessment on-site, full
palpation of the horse's skeletal muscles, assessment of tack
fit, application of hands-on therapy, case recording and issuance
of a concise report of our findings for both client and
veterinarian. Follow-up sessions require less time but are
equally documented and no less
thorough.
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Your Commitment to Your Horse & to Us as a
New Client: Muscle problems are
commonly cumulative, developing over time.
Therefore, it is important to give "hands-on" Equine
Therapy an adequate opportunity to work for the horse's
benefit. While we do not require full prepayment, we do
require a three-session minimum commitment within a 30
calendar day period from all new clients on a
pay-as-you-go basis. Should the client fail to follow
through or cancel one or more follow-up sessions, Horse
Holistics reserves the right to bill and collect, and
the client agrees to promptly pay at the then current session
rate, as if service had been provided, an amount equal to
the outstanding session(s). Please note that this
policy is irrespective of costs incurred as a result of referral
to veterinary, equine chiropractic, podiatric,
dental, saddle or other professionals for subsequent
care, when deemed appropriate-in keeping with our policy of
placing the animal's best interests first and
foremost.
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Working Together with Your
Veterinarian: More veterinarians are becoming
familiar with the benefits of non-invasive, hands-on therapeutic
modalities and we are happy to work closely with yours. We
recommend that you confer with your veterinarian to rule out
contraindications prior to your horse receiving Equine
Therapy. Only your veterinarian can
make a diagnosis. So when in doubt, contact your
vet!
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Rescheduling/Cancellations:
Please remember that we have reserved a special time to work with
you and your horse (usually well in
advance). Though we will attempt to fill your
horse's time in cases of cancellation/rescheduling on short
notice, it is not always possible to do so. In cases where a
substitute cannot be arranged and to avoid a $35.00 per
session Cancellation Fee, please notify us
by telephone (leaving a message) or by email, at least 48
hours in advance of your horse's scheduled
appointment time.
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Returned
Checks: A Returned Check
Charge of $30.00 per item is applied in
addition to any amounts owed for checks that are returned
uncollected. We only accept personal checks from our regular
clients or paid in person at horse
shows. | |
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